Evalueserve has a clearly defined engagement methodology based on the client relationship model. The engagement methodology is devised keeping in mind clients’ governance standards, quality and timelines, and is based on best practices that Evalueserve has identified over a decade of successful client relationships. Evalueserve has three pillars for ensuring successful engagement process – People, Process and Technology.
People
Evalueserve understands that the ‘People’ aspect is a critical component for successful client relationships. To ensure success overall, Evalueserve provides multiple layers of people engagement with the client.
| Engagement Managers |
Evalueserve provides onshore engagement managers who are responsible for activities such as commercials, project management and the overall relationship, in collaboration with the stakeholder managers at the client side. Most engagement managers have several years of industry and project management experience.
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| Project Leads |
Depending on the size of the relationship, Evalueserve provides dedicated project leads who are responsible for operations and delivery. |
| Trained Team Members |
Evalueserve endeavours to provide trained and experienced team members/analysts on each client engagement. All Evalueserve employees undergo rigorous, domain-specific training programmes before joining specific client teams. Majority of the team members are postgraduates/graduates from leading schools. |
| Senior Management Engagement |
Evalueserve senior management is also involved on key accounts on a regular basis and provides governance oversight along with mentoring and thought leadership. |
Process
Evalueserve takes utmost care in process management as we understand that offshore client-vendor relationships are sensitive and require critical management. Therefore, Evalueserve has developed various process techniques to manage client relationships through transition, growth and steady states.
Transition Process: Evalueserve has a proprietary Transition methodology for seamlessly executing the process of migrating knowledge, systems and operating capabilities from the client site to an Evalueserve location.
Workflow Process: Evalueserve has developed its own proprietary customisable workflow system.
Besides being an excellent workflow management tool, the workflow system contains other features that enable
- Knowledge management
- Utilisation reporting
- Capacity planning
- SLA monitoring
Technology
The Evalueserve IT team works closely with client engagement teams to understand the technological requirements on various relationships. These include
- IT Infrastructure requirements
- Connectivity requirements
- Information management and governance requirements
- Business continuity requirements
- Database and other requirements