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ENGAGE EVS
  Client Relationship Models
  Value Proposition
  EVS Differentiators
  Research Infrastructure
  Language Capabilities
 
 
    Client Relationship Models

Our relationships are customised to address the unique requirements of our clients. We support three
types of project models.
On Demand: Highly scalable analyst teams and expert access to address clients’ on-demand
research requirements
Outsourced Research Centre (ORC): Dedicated full-time analyst teams, and customised
infrastructure and methodology for a specific client
Research Desk: Client purchases a fixed number of hours for research to be conducted over a predetermined time period – suitable for clients who have ongoing but irregular research
requirements and do not wish to commit to a dedicated team/ORC structure
Annual Load Profile
Attributes
Team of 2,100+ highly skilled analysts
Access to experts worldwide for specific research questions
Multi-industry/global coverage
Rapid project initiation and conduct
Disciplined project management
Benefits
No volume commitments
Fixed-cost engagements
Rapid response
Attributes
Dedicated/Full-time analyst teams
Project team/infrastructure/ security/methodology/quality/ timing – tailored specifically to clients’ requirements
Defined service-level agreements
Benefits
Reduced cost by 25%
Increased synergy between clients and the Evalueserve team
Confidentiality firewall (physical, IT, communication, project processes, etc.)
Improved efficiency and quality – team consistency
Evalueserve management staffing, training, compensation, management and quality
Attributes
Research commitment for a fixed number of hours over a fixed time period (quarterly/semi-annual/annual)
Client charged at pre-agreed  charge rates
Single point-of-contact (desk manager) for all project requests
Analysts staffed as per skill requirements and resource availability
Benefits
Cost savings of approximately 10% as compared to project-based hourly rates
Suited for clients with irregular but ongoing research requirements

Project Methodology (On-Demand Model)

  Project Execution Project Closure
 
Project Closure
Project closure communication
Send invoice
Optionally access industry experts for further discussion
Overall project review/feedback
Responsive action
within Evalueserve in accordance with the feedback

Project Initiation
Interim Deliverable and Feedback
Optionally incorporate industry experts’ insights
Send interim deliverable(s) to the client
Incorporate the client’s feedback
Conduct further research for project completion
Final Deliverable and Feedback
Send the near-final deliverable to the client
Incorporate the client’s feedback
Re-send revised/final deliverable
Project Initiation
Client request
Project assessment call with the client
Proposal drafting
Project initiation call
Project staffing

Project Methodology (ORC Model)

  Growth Steady State
 
Outsourced Research Centre
Dedicated team to manage all client requests
Regular/Repeat requests
On-demand requests

Project Initiation
Multiple Projects
Multiple projects for a client, including BR, MR, IP and Analytics
Project life cycle
  Project initiation
  Interim deliverable and feedback
  Final deliverable and feedback
Pilot Projects
Client understanding
Project understanding
Proposal/Initiation
Rapid project initiation and conduct
Staffing

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