Evalueserve

10 years of success



The year 2000 – the year in which Evalueserve was founded – marked the beginning of a new phase in the global outsourcing industry with the creation of a new industry segment, known as Knowledge Process Outsourcing or KPO. This industry provides a range of 'high-end' knowledge-based professional research and analytics services for clients worldwide, conducting their work from locations such as India, China, Eastern Europe and Latin America.

 

Alok Aggarwal and Marc Vollenweider founded Evalueserve in December 2000, with the intention of building a world-class professional services firm that provides KPO services in various domains to clients worldwide and across multiple industry segments. Since then the company has shown unparalleled growth, and its success story is unique in the industry. 

Since its inception Evalueserve has experienced growth across multiple dimensions:

  • We have steadily grown our operations to more than 2,500 employees across the globe
  • The need to serve clients globally has resulted in the creation of four global knowledge centers
  • Over 500 clients in various industries have been added
  • Value addition has increased from initial desk research to complex knowledge process engagements

We have achieved success by relentlessly concentrating on the basics: focus, people, and values.

 

1. Focus
We have resisted entering adjacent sectors such as Business Process Outsourcing (BPO) or Legal Process Outsourcing (LPO), and focused on Knowledge Process Outsourcing (KPO) instead.

 

2. People
We have managed to retain our people better than the industry standard.  

 

We have softened the impact of attrition in dynamic labor markets by developing methodologies to capture and transfer tacit knowledge to guarantee uninterrupted delivery.

 

3. Values

 The core of our success in creating a sustainable business is ultimately our values: delivering the highest quality, being global, focusing on talent, being value-driven, and acting professionally.

 

 

          



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