ChatGPT and What We Know About This AI Chatbot

ChatGPT has taken social media by storm and garnered the world’s attention in a matter of just a few days.  

Having gained over a million users in such a brief time, everyone is talking about it. And why not? This just may be the innovation that changes the game for many.  

But what is ChatGPT? 

It is a powerful artificial intelligence (AI) tool that generates human-like text and conversations powered by state-of-the-art Natural Language Processing (NLP) technology. Built by one of the pioneers of AI in the industry, OpenAI, ChatGPT is an updated version of the GPT-3.5 series model that was trained on Azure AI supercomputing infrastructure. 

A language model optimized for dialogue, it is a chat box trained using reinforcement learning through human interaction. As their website states, “…it’s possible for ChatGPT to answer follow-up questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests.”   

As ChatGPT takes over social media and gets picked up everywhere, we asked our in-house experts their thoughts on the innovative technology. 

“It is exciting to see the launch of ChatGPT. The interesting use cases it enables allow even those unfamiliar with the domain to get a better idea about what AI is capable of,” said Cathy Feng, Evalueserve’s AI expert. “This will help AI adoption in the long term.” 

ChatGPT and the Future of AI 


Cutting-edge technology like ChatGPT can support the reshaping of various functions and industries, from customer support and services to whiteboarding go-to-market strategies. 

While technology engineers are finding ChatGPT useful to rapidly debug and/or create codes, creative writers are testing it to create complex movie plots. Such a substantial extent of value can result in potential misuse and misinformation, said Evalueserve’s global head of analytics, Swapnil Srivastava.  

As a fairly new innovation, ChatGPT can be inaccurate and isn’t updated with the latest developments and trends. 
For the moment, ChatGPT could be good for individual use or entertainment, but it’s important to proceed with caution when it comes to business use given the question of the accuracy of the answers it delivers, Feng said. 

“It also cannot source information from the web and provide insights about organizations and processes/policies effectively,” Srivastava said. “However, based on the roadmap that ChatGPT is heading towards, it is probable that such developments would unfold sooner than later that might rival some of the value-proposition of search engine platforms like Google.” 

Leaders in the data and analytics space can start by determining the potential benefits of such NLP technologies and how they can help them achieve their desired goals. Then, they should establish processes and capability to integrate and develop such solutions within their AI foundational roadmap.  

“AI solutions like ChatGPT present a huge step in the accelerated journey towards smarter and stronger AI with a unique value proposition. However, with the potential risks, ethical concerns, and limitations that such AI has, human intervention would always be required to augment AI and navigate toward AI-driven decision-making,” Srivastava added. 


We asked ChatGPT about the future of AI and humans working together to drive business decisions. It’s fair to say we were stoked with the answer, which you can read below:  

Three Must-Read Informative Articles on ChatGPT 


  1. In this introductory article by the makers of ChatGPT themselves, the team at Open AI gives you the scoop on the technology, how it works, and its limitations. Read the article here.

  2. This NBC News article by Jonathan Vanian discusses why tech enthusiasts are ecstatic about ChatGPT and how it answers questions and authors essays!

  3. This Forbes article by Peter Greene dives into the fears of some in the education industry about students misusing ChatGPTs features and delves into how the tool can be useful to educators instead.


We’ve talked about ChatGPT enough — it’s time for you to try it out! Visit  

Keyuri Scotti
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