Summary
As part of its cost transformation journey, a major U.S. bank identified financial spreading as a key opportunity to improve operational efficiency. The process was manual, seasonal, and resource-intensive, pulling internal teams away from strategic, revenue-generating work.
Evalueserve deployed a flexible team of specialists to scale financial spreading support, helping the bank boost efficiency, improve data quality, and reinvest in growth. The partnership began with a dedicated team managing the corporate lending spreads and has since expanded into additional sectors and processes across the lending value chain.
Initial Challenge
Every corporate banking division must balance two core objectives: revenue growth and risk management. For the COO of a large U.S.-based bank, the path to both lay in operational excellence. By managing the cost of operations more efficiently, his team could free up capital to invest in strategic growth areas. While some costs—like IT and regulatory compliance—were relatively fixed, others offered significant opportunities for streamlining.
Financial spreading was identified as a major opportunity for process transformation. The process was highly manual, data-intensive, and subject to seasonal volume fluctuations, making it expensive to manage entirely in-house. The bank issued an RFP seeking a partner to take on this operational burden, allowing internal analysts to focus more on strategic, client-facing activities.
What the team appreciated most about Evalueserve was our focus on listening and addressing the problem at hand. The bank took a measured approach to bringing on external support, prioritizing partners who would respect the change management process rather than push aggressive upselling or attempt to do everything at once. They saw Evalueserve as a collaborative, flexible partner—someone who could build “speedboats” for their battleships. By scaling support in targeted areas, they could drive greater speed, precision, and productivity throughout key workflows.
"Banks build battleships, Evalueserve builds speedboats."
Our Approach
Building the Partnership
To tackle the initial challenge, we designed a trial to reengineer the current spreading process based on industry best practices. We onboarded our team to the bank’s environment and ran a four-week trial with weekly feedback sessions.
After a successful trial, we moved to a steady state engagement, putting together the full team and establishing a governance and change management program. We set up a dedicated team to manage spreading for the corporate banking division with a flexible ramp-up mechanism to accommodate peak periods.
"Having a dedicated focus group of highly educated people own this process created much more consistency in the outcome with tremendous efficiency and cost."
Expanding the Partnership
Once the initial challenge had been addressed, the bank was ready to tackle additional problem areas. We held workshops with credit analysts and portfolio managers to understand their top pain points. Together with the teams we identified workstreams with high volumes, backlogs, seasonal fluctuations, and other characteristics of necessary tasks that aren't improving outcomes.
Several areas emerged as candidates for transformation across various sectors, loan products, and parts of the lending value chain. We continued to work with the client teams to design approaches for each workstream, using our domain expertise to adapt industry best practices to the bank’s existing internal processes and systems. We have deployed several teams to deliver operational efficiencies across the lending value chain, including underwriting, portfolio management, and loan servicing and operations. Our experts work directly with client systems such as ncino, CreditLens, and more niche systems such as Navigator and Hogan.
Delivered Operational Efficiencies Across the Lending Value Chain
- Financial Spreading: Perform comprehensive financial spreading across diverse sectors, enabling faster, accurate credit decisioning.
- Dealer Finance Spreading: Create consolidated dealership group spreads delivering a clear, market-reflective view of financial health for informed credit assessment.
- Portfolio Monitoring: Provide early risk mitigation by monitoring the corporate loan portfolio including Commercial Real Estate (CRE), mutual fund loans, and smaller ticket loan reviews.
- Portfolio Management and Loan Reviews: Manage manual tasks such as updating underwriting templates, covenant testing, reviewing Automated Clearing House (ACH) activity, performing ongoing KYC updates, and preparing credit memos.
- Loan Operations Support: Perform operational tasks including data extraction and updates from credit memos, agreements, and term sheets.
- Sales Operational Support: Provide ongoing support for regulatory reporting, pricing reviews, invoicing, and document processing.
Business Impact
By offloading labor-intensive and highly manual processes—particularly the core financial spreading workflows—our partnership delivered:
- Efficiency – 60% of the client team, which was previously tasked with spreading, could now focus on more strategic tasks.
- Scale & Flexibility – Evalueserve team was easily able to deliver 50% more spreads during peak periods.
- Productivity - Increased portfolio manager's productivity by offloading 40,000+ hours of manual work annually.
Analysts now spend more time synthesizing insights to inform better client strategies, from identifying upsell or cross-sell opportunities to recommending account actions like re-ratings or removals from watchlists. Improved data quality and streamlined handoffs have led to faster, more consistent decisions across underwriting and monitoring, enabling the bank to better manage risk while freeing up resources to reinvest in growth-focused initiatives.
Looking Ahead
The success of the partnership has prompted the client to expand our analyst support into additional sectors and functional areas. Our flexible and scalable delivery model, combined with deep domain expertise, positions us as a strategic partner in building intelligent, future-ready credit operations. Looking forward, both teams are actively exploring opportunities to integrate automation across select workflows—unlocking further efficiencies and setting the stage for sustained innovation and impact in credit operations.
Talk to One of Our Experts
Get in touch today to find out about how Evalueserve can help you improve your processes, making you better, faster and more efficient.
Overview & Impact
A top U.S. bank partnered with Evalueserve to improve operational efficiency in its corporate banking division, starting with financial spreading. By offloading labor-intensive and highly manual processes the bank's internal teams were able to focus on credit decisioning and portfolio optimization.
