Overview
Challenge
The Heads of the Global Markets and Counterparty Credit divisions of a top North American bank was facing growing volumes of annual counterparty credit reviews across its FIG (Financial Institutions Group) portfolio. Their team was responsible for comprehensive assessments of banks, insurers, and broker-dealers — all highly regulated entities requiring detailed analysis and risk evaluation.
As review volumes increased, the division encountered resource constraints due to attrition and the scarcity of specialized FIG talent. Preparing high-quality, risk-based assessments under tight deadlines while maintaining accuracy and consistency had become increasingly difficult. The challenge was not only about managing scale, but also about ensuring depth of analysis across diverse counterparties.
Our Solution: a Scalable, Integrated Model Program
Given our long-standing partnership with the bank across multiple teams and solutions, Evalueserve was a natural choice to extend support to the Global Markets division. We provided specialized research and analytical assistance for the creation and updates of annual credit reviews for approximately 950 counterparties, including banks, insurers, and broker-dealers.
Our team supported the bank in preparing detailed credit reviews that included borrower information, risk and issue identification, corporate governance, financial and environmental risk assessment, peer benchmarking, and rating justification. Reviews were tailored by complexity level — from low-touch baseline analyses to high-touch comprehensive assessments covering all key dimensions.
Evalueserve’s FIG domain experts worked as an extension of the bank’s internal credit teams. Through collaborative workshops and knowledge-sharing sessions, we aligned our methodologies with the bank’s internal guidelines, ensuring that every review met the firm’s quality, consistency, and compliance standards.
Business Impact
Evalueserve’s support enabled the Global Markets team to significantly improve the efficiency and scalability of its annual counterparty credit review process. The collaboration delivered measurable outcomes, including:
- 50% cost efficiencies through an optimized global delivery model and smart workload allocation—without compromising quality.
- Increased efficiency for faster turnaround on high-quality reviews across nearly 1,000 FIG-sector counterparties.
- Improved consistency in risk assessment and documentation, aligned with internal governance and rating standards.
- Operational flexibility, which allowed the client to efficiently manage fluctuating workloads and focus on internal resources on higher-value credit decisions.
- Specialized expertise, bringing deep FIG knowledge and analytical rigor to a process that traditionally requires expensive in-house talent.
As a strategic partner across multiple initiatives, Evalueserve continues to support the bank’s vision of driving operational excellence and scalable, data-driven credit decisioning across its Global Markets operations.
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Overview & Impact
How Evalueserve helped a leading North American bank scale FIG counterparty credit reviews—accelerating turnaround, improving consistency, and cutting costs by ~50%.
