We have created a single diagnostic–design–delivery model that integrates data from website performance, advertising campaigns, social media, transactions and CRM; supports rich visualizations; and generates reports. Thanks to our team of industry experts and trained analysts, we’re able to perform primary research and real-time sentiment and topic analyses that are relevant to your business. We’ll ensure that you have timely information and can quickly respond to your customers’ needs.
We’ve developed proprietary techniques for understanding the customer journey, including eCommerce and mCommerce analytics, social media monitoring and analytics and call center analytics. In addition, we’ve created customizable dashboards to help our clients access data and rich visualization tools to give multiple views of the business and the data. We’ll combine this technology with our experience with integrating transactional, behavioral and contextual data to deliver deep business insights.
Our approach can answer a whole range of customer-related questions, including: